Terms & Conditions
Terms & Conditions
1. General Information
These Terms and Conditions (“Terms”) apply to all purchases made through our online store, Yves Deruyter Merchandise Store, accessible at https://yvesderuyter.bigcartel.com, operated by BE4 Productions BV, Patersstraat 100, 2300 Turnhout, with VAT number: BE 0480 271 447, [email protected]].
By placing an order, you agree to be bound by these Terms. Please read them carefully before ordering.
2. Products & Availability
We offer music-related products including CDs, vinyl records, and merchandise. All products are subject to availability. We reserve the right to limit quantities or discontinue any product at any time without notice.
Product images are for illustrative purposes only. We strive for accuracy, but colors and packaging may vary.
3. Prices & Payment
All prices are shown in [EUR or your chosen currency], inclusive of VAT (where applicable), but excluding shipping costs which will be added at checkout.
We accept the following payment methods:
•Credit/Debit Cards (Visa, MasterCard, etc.)
•PayPal
•Stripe
Payment is processed securely. We do not store your payment details.
4. Shipping & Delivery
We ship to European countries only. Shipping times and fees are provided during checkout. Delivery times are estimates and not guaranteed.
Risk of loss passes to the customer upon delivery. If a package is lost or damaged, please contact us immediately.
5. Right of Withdrawal (Returns)
If you are a consumer within the EU, you have the right to withdraw from your purchase within 14 days without giving any reason.
The withdrawal period expires 14 days after the day you (or a third party indicated by you) receive the goods.
To exercise your right of withdrawal, you must inform us at [[email protected] of your decision by a clear statement (e.g. email or contact form).
You must return the goods within 14 days of notifying us. You bear the direct cost of returning the goods.
Exclusions: The right of withdrawal does not apply to:
•Sealed audio or video recordings unsealed after delivery.
•Customized or made-to-order items.
•T-Shirts & sweaters that have been worn and.or washed.
6. Refunds
Upon receiving returned goods in original condition, we will refund the full purchase price including standard delivery costs (if applicable). We may reduce the refund if goods show signs of use beyond what is necessary to examine them.
Refunds will be made using the original payment method.
7. Warranties & Defective Goods
EU consumers have a 2-year legal guarantee for faulty goods. If your item is defective or not as described, please contact us at [email protected] with details and images if possible.
8. Privacy Policy
We process your personal data in accordance with the EU General Data Protection Regulation (GDPR). For more details, please refer to our Privacy Policy.
9. Limitation of Liability
We are liable only for damages resulting from intent or gross negligence. In case of minor negligence, we are only liable for breaches of material obligations.
Nothing in these Terms limits your statutory rights.
10. Governing Law & Jurisdiction
These Terms are governed by the laws of [Your Country, must be an EU Member State if applicable]. If you are a consumer, this does not affect any mandatory consumer protection laws in your country of residence.
11. Online Dispute Resolution
The European Commission provides an Online Dispute Resolution (ODR) platform: https://ec.europa.eu/consumers/odr/
We are not obliged and not willing to participate in dispute resolution proceedings before a consumer arbitration board.
12. Contact
For questions, complaints, or legal inquiries, please contact us at:
Yves Deruyter Merchandise Store
BE4 Productions BV
Patersstraat 100
2300 Turnhout
Belgium
Email: [email protected]
Phone: +32475775077